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Total Shipping Time is based on the time it will take to tailor your dresses + the time taken for the finished dress to be shipped to you.
It will take 15-18 working days to tailor your dresses by professional dressmaker. Also it will take about another 5-7 working days for the package travel from our facilities to your hand. Th e exact shipping time are based on the shipping company (UPS, DHL, TNT, etc) standard.
When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.
Rush Order
We can provide rush order service (10 days rush order). The mean processing time is 10 days and the mean shipping time is 3-5 days. You need to pay extra 50 U.S. dollars for this service.
Can I return and exchange items?
Since it is the order placed online and you can't view the dress in person, we accept returns and exchange if there is obvious quality problem with the dress you order. If you have such problems, please feel free to Contact Us. all dresses are made to order (manufacturers start making your dress at time of order, they do not keep inventory of any dresses). We can not accept any returns, exchanges or issue refunds due to size problem or any other personal reason. Therefore, it is the customer’s responsibility to order the right size, color, style since all sales are final.
If you have any problems with your order please Contact Us who will give you reasonable suggestions.
1.The following is a list of items that cannot be exchanged or returned:
We do not accept returns on any custom made order which includes dress in CUSTOM SIZE, COLOR or DESIGN. ALL SALES ARE FINAL for custom made dresses.
Absolutely no returns will be accepted after the wedding date.
Accessory items such as wraps, jackets, gloves, or fabric made specifically for you
Products that have been modified or altered in any way.
2.Return Requirements:
We just accept return if our dress not good quality and damage during the delivery and other reason.
Please email contact if our dress not good quality as soon as you received the dress.
Shipping charges are not refundable.
Unauthorized returns may be refused and sent back to the customer.
3.Return Procedure:
if your dress can be return, we will email you the Return Authorization numbder.
Print the Return Authorization Form that will be emailed to you once your request has been accepted.
Return the product in the original box with packing materials along with the RA receipt and original packing slip.
Be sure to insure your return package, as we are not responsible for any items that are lost/damaged in return shipment. No refund will be given for damaged items.
The package must be returned within 7 days of receipt of your order.
I am extremely happy with my new wedding dresses